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Privacy Policy

Last updated: 21 October 2026

Sunrise Guest House Limited (“we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal information when you visit sunrise-bude.co.uk, contact us, or book a stay with us.

Who is responsible for your information?

Sunrise Guest House Limited is responsible for deciding how and why your personal information is used.

Contact details:

Sunrise Guest House Limited
6 Burn View
Bude
Cornwall
EX23 8BY

Email: info@sunrise-bude.co.uk
Telephone: 01288 353214

Information we collect

Depending on how you interact with us, we may collect:

  • Your name and contact details.
  • Booking information, such as your arrival and departure dates, number of guests and relevant requests.
  • Information you include in an enquiry or correspondence.
  • Payment and transaction information relating to your booking.
  • Technical information about your visit to our website, such as your IP address, browser and device details, and pages visited.

Q-Book handles our online bookings, processes card payments and stores booking information. We do not receive or store your full card details through our website.

Please do not send sensitive personal information unless it is necessary for your enquiry or booking.

How we use your information

We use personal information to:

  • Respond to enquiries and provide information you request.
  • Manage and fulfil bookings, including communicating with you about your stay.
  • Receive and reconcile payments and keep business and accounting records.
  • Operate, maintain and improve our website.
  • Protect our business, website and guests, and deal with legal claims or obligations.

We do not currently use personal information to send marketing emails.

Our legal grounds for using your information

We use your information where it is necessary to take steps at your request before a booking, to perform our agreement with you, to meet legal obligations, or for our legitimate interests in running and improving the guest house and website. Where consent is required, we will ask for it. You can withdraw consent at any time.

Who we share information with

We share personal information only where needed to provide our services or meet our obligations. This may include:

  • Q-Book, provided by Queensborough Group, for booking management and card payments.
  • Google Analytics, to help us understand how visitors use our website.
  • Our website content management system and website hosting provider.
  • Professional advisers, regulators or public authorities where required by law or necessary to protect our rights.

These providers may process information on our behalf or under their own privacy terms, depending on the service they provide. Please also read the relevant provider’s privacy information, including Google’s Privacy Policy.

We do not sell your personal information.

Cookies and website analytics

Our website uses Google Analytics to help us understand how visitors use the site. Analytics may involve cookies or similar technologies that collect information about your device and activity on the website.

We provide information and choices about cookies where required by law. You can also manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

How long we keep information

We keep personal information only for as long as we need it for the purposes described in this policy, and review it periodically.

  • Enquiry information is generally kept for up to 12 months after our last contact with you.
  • Guest and booking information is generally kept for up to 12 months after your stay, unless we need specific records for accounting, legal obligations, a dispute or a legal claim.
  • Records needed for company tax and accounting purposes are kept for six years from the end of the financial year they relate to, or longer where the law requires it.
  • Google Analytics information is retained according to the settings on our Google Analytics account.

When information is no longer needed, we will delete or anonymise it where practicable.

Keeping information secure

We use a secure, cloud-based content management system and take reasonable steps to protect personal information from loss, misuse and unauthorised access. Information sent over the internet may not be completely secure while in transit, so please take care when sending information to us.

Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase information or restrict how we use it.
  • Object to certain uses of your information.
  • Request transfer of information you provided, where the legal conditions apply.
  • Withdraw consent where we rely on your consent.

To exercise a right, email info@sunrise-bude.co.uk. Please describe what you are asking us to do. We may need to confirm your identity before responding. We will normally respond within one month. If a request is complex or you have made several requests, the law may allow us more time, and we will let you know.

Questions or complaints

If you have a question or concern about how we use your personal information, email info@sunrise-bude.co.uk. Please explain what has happened and what you would like us to look into. We will review your concern and respond.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Links to other websites

Our website may link to other websites, including our booking service. Those websites have their own privacy information, and this policy does not cover how they use your information.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with its updated date.

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